Assistant Manager - Major Claims

We are seeking an Assistant Manager - Major Claims to join our team at Prudential's Group Head Office in Kuala Lumpur.

As an Assistant Manager - Major Claims, you will be responsible for processing and approving claims, providing agency enquiry support, participating in departmental projects, and supervising subordinates.

Key responsibilities include:

• Processing and approving major and minor claims
• Providing agency enquiry support
• Participating in departmental projects to enhance operational efficiency
• Supervising subordinates in handling daily operational issues
• Following up on additional supporting documents for underwriting, compliance, and premium financing
• Preparing and checking decline and investigation letters
• Approving clean and non-clean claims
• Conducting claims investigations
• Preparing tailored letters
• Handling ad hoc assignments from management
• Developing user manuals and conducting user training sessions
• Reviewing manual claims letters
• Training new staff to obtain claims authority
• Reviewing escalated cases from junior staff
• Providing support to minor and pre-authorisation claims
• Handling system-related enquiries from internal staff
• Managing the turnaround of claims-related requests
• Assisting the manager in allocating resources
• Leading the team and managing workload
• Managing staff performance and development