Description
As a Home Care Sales Representative at Honor Technology, you will guide families and clients through their first conversations about in-home, non-medical care.
Using your customer service and sales skills, you will connect with potential clients primarily by phone, but also at times through email, chat, and text to understand their needs and explain how Home Instead can help them age well at home.
This is a high-energy, performance-driven role where success is measured by your ability to engage with clients, build trust quickly, and meet daily outreach and conversion goals.
You will handle both inbound and outbound calls (typically 80+ per day) while maintaining quality, empathy, and accuracy in every interaction.
Responsibilities:
- Manage a steady flow of inbound and outbound calls with potential clients and their families.
- Listen deeply to client needs and match them to the right care solutions.
- Clearly communicate services, ask for commitment, and schedule follow-up consultations.
- Meet or exceed individual and team sales metrics, including call volume, conversion rates, and quality standards.
- Use CRM tools such as Salesforce or others to track activity and follow up consistently.
Requirements:
- 2+ years of phone-based sales or customer service experience (inbound and/or outbound)
- Bachelor’s degree or equivalent professional experience
- Experience in a fast-paced, high-volume call environment
- Ability to thrive in a metrics-driven environment and motivated by meeting goals and earning incentives
- Empathetic communication skills, balancing compassion with confident sales execution
- Experience working remotely, managing time effectively, and staying connected to a virtual team
- Experience in home care, healthcare, or senior services is a strong plus
Benefits:
- Variable bonus of $3,600 per year paid out monthly based on performance
- Total OTE for successfully meeting targets in this role is $50K range
- Equity and 401K with up to a 4% match
- Medical, dental, and vision coverage, including zero-cost plans for employees
- Short Term Disability, Long Term Disability, and Life Insurance are fully employer-paid with a voluntary additional Life Insurance option
- Generous time off program, mental health benefits, wellness program, and discount program