Senior Customer Engineer - LATAM

Job Description

About the Role

As a Senior Customer Engineer - LATAM, you will partner closely with Account Executives, Customer Value Architects, Product, Engineering, and Support to successfully roll out self-serve analytics within our customers' organisations, help manage change, execute on technical projects and services that delight our customers, and ultimately drive ROI on the customer's Mixpanel investment.

Responsibilities

• Serve as a trusted technical advisor for prospects, providing strategic consultation on data architecture, governance, instrumentation, and business outcomes
• Communicate and consult effectively at all levels of the customer's organisation to earn trust and influence buying decisions
• Bridge the technical-business gap,working with senior stakeholders to define success for proofs-of-concept and ensuring successful execution and outcomes
• Leverage your Mixpanel expertise and technical/consultative skills to impart best practices throughout proof-of-concept projects
• Partner with Account Executives to drive revenue growth, serving as the key technical contact for customers
• Partner with post-sales teams to ensure that pre-sales value propositions translate into tangible post-sales results
• Develop relationships and uncover the needs of key technical stakeholders within your assigned book of business
• Be the "Voice of the Prospect" by collecting feedback from potential Mixpanel customers and sharing it with the Product team

Requirements

• Fluency in business and conversational Spanish and English
• The ability to communicate with stakeholders at all levels,from discussing APIs with developers to organisational efficiency with CIOs
• A demonstrated track record of qualifying and selling technical solutions to executive stakeholders
• 6+ years of experience in a Software-as-a-Service Sales Engineering or related role
• Experience in data querying, modelling, and transformation using tools such as SQL, dbt, Python, Business Intelligence platforms, or Product Analytics tools
• Familiarity with databases and cloud data warehouses (e.g., Google Cloud, Amazon Redshift, Microsoft Azure, Snowflake, Databricks)
• A successful record of experience in sales engineering, consulting, or technical project management
• Excellent written, analytical, communication, and presentation skills
• Strong process and project delivery discipline
• Proficiency with AI tools such as Claude, Claude Code, Gemini

Benefits and Perks

• Comprehensive Medical, Vision, and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break