Description
We are seeking a Band 4 Clinical Pathway Administrator to work in the Neuroendocrine Tumour Department. The successful candidate will liaise with clinicians, operational management, and the diagnostic team to start patients' pathways into services.
Main duties of the job:
- Skilled use of ERS, EPR, and LUNA systems
- Liaising with clinicians to ensure quick triage
- Working with the diagnostic team to push tests through as quickly as possible
- Communicating with GPs to direct patients to the correct service
- Transferring clinician comments between systems
- Scheduling patients for their first appointment within the relevant service
- Outcoming patients' triaging activity on EPR
- Maintaining a waiting list of patients and escalating issues in a timely way
About us: The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts, caring for over 1.6 million patients, treating more than 200,000 in A&E, delivering over 8,000 babies, and carrying out more than 17 million tests.
Benefits: The Trust offers a range of benefits, including flexible hours and generous benefits, to support your career and lifestyle.
Person specification:
- Essential qualifications: RSA 2 or RSA 3 word processing/typing or equivalent experience, knowledge of medical terminology, English and Maths at GCSE level or equivalent
- Desirable qualifications: Diploma level qualification or equivalent experience, courses/further study attended to demonstrate evidence of personal development
- Essential experience: Previous experience of working with the public and/or patients in a healthcare environment, experience of interaction with all levels of staff, previous administrative and organisational experience, experience of dealing with non-routine and complex problems
- Desirable experience: Previous administrative and organisational experience
- Essential skills: Excellent written and verbal communication skills, excellent organisational skills with meticulous attention to detail, excellent customer care practice, understanding patient confidentiality, knowledge of Cerner, teamwork and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical, and management staff, ability to work without direct supervision