Description
As an Operations Manager at Swiggy, you will lead a team of area managers to optimize operational efficiency and achieve performance targets.
Key responsibilities include:
- Leading and managing a large team, setting performance expectations and goals
- Liaising between implementation, operations strategy, and area teams to ensure smooth order fulfillment, logistics, and customer experience
- Performing cost analysis, reporting, and managing schedules, quality initiatives, and process changes
- Designing and executing employee retention plans and determining staffing and training requirements
- Improving systems, processes, and policies to support management reporting and business metrics
- Ensuring a disciplined fleet of delivery executives, resolving disputes, and maintaining a healthy work environment
- Supporting area managers in designing payout structures that motivate and reward desired behaviors and performance
- Ensuring flawless delivery services, meeting customer satisfaction targets, and providing coaching and feedback to area managers
The ideal candidate will have:
- A postgraduate degree with 4-6 years of experience in process design and operations implementation, preferably in logistics or supply chain management
- Strong operational, analytical, and numerical skills, with the ability to use data effectively
- Excellent leadership, time management, and multitasking skills, with experience managing blue-collar employees
- A passion for delivering positive customer experiences, maintaining composure in difficult situations, and good communication skills