Description
As an Operations Analyst supporting our US Government teams, you keep the mission moving by tracking and stabilizing projects, removing roadblocks, owning operational outcomes, and staying two steps ahead so the team can focus on what they do best.
This role demands a varying range of responsibilities; you could be managing a classified facility and vendors one hour and scoping process improvement initiatives the next. You're a first-responder by instinct, a systems thinker by habit, someone who finds order in ambiguity, sees friction as a problem worth solving and shows up everyday with a Get Things Done mentality. Communication and attention to detail are core to how you operate, not afterthoughts.
Core Responsibilities
- Serve as the first-responder for technical and non-technical issues, troubleshooting and resolving challenges with a solutions-first mindset.
- Own and manage all aspects of facility operations, from desk configurations and IT setups to HVAC and COMSEC, coordinating across internal teams and external vendors to keep the environment running at a unified high standard.
- Support the team and project delivery by identifying and reducing bottlenecks, blockers, or friction.
- Craft and implement processes or tools to reduce friction and optimally utilize resources.
- Partner with Palantir stakeholders to spot gaps in process, scope projects / initiatives, and deliver results on-time, on-budget, and at a high-quality bar.
- Leverage the collective knowledge of the team – learn and develop expertise to cover a critical gap or bolster important efforts and projects, internalize feedback, and invest in your personal growth.
What We Value
- An ability to work in fast-paced environment by maximizing organizational efficiency.
- An ability to problem solve while navigating differing viewpoints and ideas, and remaining open to new ideas and potential failures.
- Logical, methodical approach to troubleshooting with a deep commitment to root cause resolution.
- Capacity to learn new skills and technologies to deliver the most effective solutions, and understand, translate, and communicate technical concepts to others.
- Sound judgment, with the ability to recognize inefficiencies and quickly mitigate.
- High level of attention to detail, including maintaining accurate records and diligently tracking project metrics.
- Experience managing COMSEC equipment.
What We Require
- A US security clearance at the Secret designation or above.
- Experience in desktop or user support in a fast-paced classified environment.
- Must reside within 60 minutes of the office.
- Ability to travel 10-25%.
Salary The salary range for this position is estimated to be $70,000 - $125,000/year. Total compensation for this position may also include Restricted Stock units, sign-on bonus and other potential future incentives.
Benefits
- Employees (and their eligible dependents) can enroll in medical, dental, and vision insurance as well as voluntary life insurance
- Employees are automatically covered by Palantir’s basic life, AD&D and disability insurance
- Commuter benefits
- Relocation assistance
- Take what you need paid time off, not accrual based
- 2 weeks paid time off built into the end of each year (subject to team and business needs)
- 10 paid holidays throughout the calendar year
- Supportive leave of absence program including time off for military service and medical events
- Paid leave for new parents and subsidized back-up care for all parents
- Fertility and family building benefits including but not limited to adoption, surrogacy, and preservation
- Stipend to help with expenses that come with a new child
- Employees can enroll in Palantir’s 401k plan