Description
We are seeking a Renewals / Senior Renewals Manager to join our team at Qualified by Salesforce. As a Renewals Manager, you will own a portfolio of existing customers, prioritize maximizing customer retention through negotiating complex contracts and developing new business from existing customers.
What You'll Be Doing:
- Building and maintaining long-lasting client relationships
- Developing strong relationships with customers, connecting with key business executives and stakeholders, and preparing customer-facing presentations and pricing
- Answering client queries and identifying new business opportunities among existing customers
- Liaising with cross-functional internal teams to improve the entire customer experience
- Serving as the lead point of contact for all customer account management matters
- Negotiating contracts and closing agreements to maximize profits and minimize customer churn
- Ensuring the timely and successful delivery of our solutions according to customer needs and objectives
- Communicating the progress of monthly/quarterly initiatives to internal and external stakeholders
- Forecasting and tracking key account metrics
- Preparing reports on account status
- Collaborating with the sales team to identify and grow opportunities
- Assisting with challenging client requests or issue escalations as needed
What We're Looking For:
- 3+ years of proven work experience as a Renewals Manager, Account Manager, or Key Account Manager
- BA/BS degree in Business Administration, Sales, or a relevant field
- Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software (e.g., Salesforce) and CPQ tools
- Experience delivering client-focused solutions to customer needs
- Excellent communication and negotiation skills
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail