Description
We’re looking for a detail-orientated, data-driven Webshop Advisor to join our Online team at Hilmore House. As a Webshop Advisor, you’ll manage and maintain range changes across assigned online categories on Morrisons.com, ensuring 100% accuracy of product data, pricing, imagery, and back-of-pack information.
You’ll play a critical part in making sure our digital store is legally compliant with OFT standards, Trading Standards, and Food Information Regulations (FIR 1169). By collaborating with trading teams, compliance, packaging, suppliers, and Brandbank, you’ll ensure online range launches align seamlessly with store activity and deliver an exceptional customer experience.
Responsibilities:
- Manage and maintain product data, descriptions, pricing, imagery, and back-of-pack content for circa 5,000 SKUs across assigned categories.
- Process online range changes, ensuring new items, delisted lines, and administrative updates align perfectly with physical store launches.
- Partner with Brandbank and external suppliers to manage product sample delivery, image processing, and content creation in line with critical paths.
- Ensure strict compliance with FIR 1169 legislation, OFT standards, and internal quality guidelines to protect brand reputation.
- Conduct daily digital "store walks" across category pages and site functionality, applying immediate fixes and remedies where needed.
- Work with Online Trading teams to support range development, promotional execution, and site recommendations that improve sales conversion.
- Help resolve customer queries and provide accurate product information to support the Customer Contact Centre.
Requirements:
- Strong knowledge of retail operations, e-commerce processes, and web functionality across digital devices.
- Solid understanding of food industry regulations (FIR 1169), Trading Standards, and legal compliance in online retail.
- Excellent data management skills, with strong proficiency in Microsoft Excel, SQL, and handling complex databases.
- Proven experience in website data management, process improvement, and managing content workflows.
- Strong problem-solving, analytical, and communication skills, with the ability to influence cross-functional stakeholders.
Benefits:
- Generous holiday entitlement
- 15% discount in our supermarkets and convenience stores from the day you join us
- Additional 10% discount card for a friend or family member
- Genuine career progression and development opportunities
- Subsidised staff canteen
- Free parking
- Competitive pension and life assurance
- Healthcare / Wellbeing benefits including Aviva Digital GP
- 'MyPerks' with discounts at high street shops, cinemas and gyms, and lots more
- Optional payroll charity donations
- A range of family-friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave