Description
As a new Process Manager, you'll join the Process Manager Development Program (PMDP), which takes place over your first year with us and involves hands-on training, implementing Lean/Green Belt methodologies across two projects and presenting your work to senior leaders.
You'll be empowered to grow your career in a supportive environment where you can own and shape your journey on your own terms. You'll redefine what's possible by contributing to work that impacts millions of Canadians, taking ownership of your decisions and outcomes, supported by mentors who will push you to think bigger and challenge the status quo.
Your responsibilities:
- Manage improvement of business processes by defining and implementing process improvement agendas, driving efficiencies, and using data to create better experiences for our customers
- Leverage your process knowledge and stakeholder collaboration to measurably improve outcomes by helping to launch exciting projects such as; new product, digital features, automation and digital transformation
- Collaborate with various departments (such as our agile software studio and our data scientist team) to develop and execute effective and efficient processes
- Apply leadership skills such as communication and change management to help drive key priorities like product launches, technology changes, and continuous improvement initiatives
- Use a variety of techniques and tools to define, manage and improve processes, like Visual Management, Business Process Management, Lean, and Six Sigma
- Maintain knowledge of regulatory requirements and operational procedures, and ensure documentation is relevant and updated
- Develop and perform quality assurance routines, controls, and monitoring to measure and analyze process performance on existing processes
Basic qualifications:
- Students who have or will be graduating in 2027 from an undergraduate degree or graduates of Masters' programs from an accredited University
Preferred qualifications:
- Completed a Bachelor's degree in Engineering, Commerce, Business Administration or a related field
- Excellent strategic thinking, structured problem-solving skills and superior analytical skills
- Familiarity with Lean/Six Sigma/Process Improvement tools & methodology
- Experience in basic coding and/or data visualization (e.g. SQL, Tableau)
- Experience working and collaborating in teams
- Fluency in both English and French languages a strong asset
Benefits:
- Take ownership of your own potential: As you begin your career, you'll define your own path by gaining exposure across the business, learning new skills, and having access to tools and mentorship to understand your potential
- Find your rhythm: We believe trust fosters the flexibility and autonomy required to balance personal needs with a focus on high performance. We support a hybrid model – with 3 days in the office per week – that gives room for both collaboration and personal commitments
- Benefits built for your life: We take a holistic approach to well-being, providing support for you and those who are most important to you. This includes: full coverage for spouses, domestic partners and dependents, a one-time Work From Home allowance to build your comfortable workspace, up to $3,000 in mental health coverage and up to $5,000 in annual tuition subsidies