Description
The Manager, International Client Services role at Capital One focuses on capturing and delivering precise, continuous compliance monitoring for Diners Club Network Participants. As a key business analyst, you will elevate operational network compliance and help define the future of the global payment network.
Core Responsibilities:
Policy Oversight & Compliance Monitoring
- Become an expert on payment network policies and operating rules, identifying actionable operational requirements for internal teams and external clients.
- Analyze and improve operational data accuracy and metrics from DCI Participants to quantify their compliance levels, identify key risk indicators for reporting, and drive continuous compliance adherence improvements.
Risk Management & Control Monitoring
- Design and implement monitoring programs, along with strengthening operational controls practices to ensure continuous alignment with network requirements, audit standards, compliance obligations, risk visibility, and network strategic direction.
- Build and maintain executive-level data reporting, key risk indicator (KRI) dashboards, and control assurance to give leadership clear visibility into DCI Participants’ compliance health.
Stakeholder Engagement & Process Modernization
- Build deep trust and strong working relationships across Risk, Compliance, Legal, Product, Technology, and Operations.
- Utilize AI-enabled tools to optimize current processes, automating monitoring tools to maximize consistency and efficiency.
What We’re Looking For:
- The Optimizer: You look beyond standard data and process to streamline network requirements, eliminating operational friction while tightening controls.
- The Policy Translator: You can digest network requirements to convert them into clear, practical guidelines to support compliance adherence by DCI Participants.
- The Data-Driven Partner: You bring structure to operational controls, and compliance data standardization using metrics and visual dashboards.
Basic Qualifications:
- Bachelor’s Degree or military experience
- At least 4 years of experience in Payment Network Policy, Risk Management or Compliance within the financial services or payments industry
- At least 3 years of Project Management, Business Analysis or Operational Management experience within the financial services or payments industry
- At least 3 years of experience developing, evaluating, and implementing compliance and risk assessment activities
Preferred Qualifications:
- Experience working directly with card payment networks, issuing and acquiring institutions and payment processors
- Experience creating executive dashboards or operational tracking systems using tools such as Tableau, Power BI or Advanced Excel
- Project Management Professional (PMP), Agile/Scrum, Lean, or Six Sigma certifications