Description
Join Intermountain Health as a Patient Service Representative, playing a crucial role in delivering exceptional patient experiences across various locations.
Job Overview As a Patient Service Representative, you will be the first point of contact for patients, providing courteous and professional support via phone, in-person, or secure messaging.
Responsibilities
- Provide superior customer experiences by resolving patient needs related to intake and care
- Document phone calls accurately in electronic medical records (EMRs)
- Schedule patient appointments and register patients by confirming demographic data
- Obtain insurance information, verify patient details, and process payments
- Stay updated on role responsibilities and performance standards
Requirements
- Six months of customer service experience
- Basic computer skills in word processing and data entry
- Strong interpersonal and communication skills
- Ability to work collaboratively with patients and caregivers
- Protect patient confidentiality and PHI
Preferred Qualifications
- One year of customer service experience
- Billing and collections experience
- Computer literacy in EMRs and relevant software
- High school diploma or GED
- Multilingual
Physical Requirements
- Ongoing need to see, read, and assess customer needs
- Frequent interactions requiring verbal communication and hearing
- Manual dexterity for complex supplies and equipment
- Position may require standing, lifting, and assisting patients
Benefits We offer a comprehensive benefits package, including programs for living healthy, happy, secure, connected, and engaged.
Pay Rate $18.31 - $23.80 per hour, depending on experience