Description
Join the Fast-Growing Security Industry and Make a Difference!
We have an exciting opportunity for you to join the rapidly expanding security industry in an entry-level position working on-site in Scottsdale, AZ.
As a Global Security Operations Center Operator, you will play a critical role in ensuring the safety and security of our clients' assets.
Responsibilities:
- Provide excellent customer service and ensure timely response to incidents, alarms, notifications, and calls for service on their relevant shift.
- Ensure all forms of communication, such as emails, phone conversations, and personal interactions, are conducted in a confidential, courteous, and professional manner and documented appropriately.
- Maintain knowledge of GSOC-specific standard operating procedures.
- Manage life-safety, alarm, communications, reporting, video management, and access control functions at designated locations.
- Investigate and respond to alarms promptly.
- Evaluate and process information received from all available sources and respond with appropriate communication and dispatch procedures.
- Communicate security issues or emergencies by escalating information to department leadership, local law enforcement, emergency services, such as EMT, fire departments, etc.
- Participate regularly in security/safety training programs to stay current on critical GSOC responsibilities and competencies inclusive of drills and tabletop exercises.
Knowledge, Skills, and Abilities:
- Excellent writing, communication, and critical thinking skills.
- Quick learner with strong multitasking abilities and attention to detail.
- Organized and comfortable in fast-paced environments.
- Effective team player who can also work independently.
- Strong customer service skills.
- Basic IT literacy.
Benefits:
- Salary: $22/hour
- Medical Insurance: Sibylline pays 80% of premiums, Employee pays 20%
- Dental Insurance: Fully Employee Paid
- Vision Insurance: Sibylline pays 100% of employee premiums, Employee pays for additional family members
- Flexible Spending Account and Dependent Care Spending Account
- Long Term/Short Term Disability: Sibylline pays 100% for employees
- Basic Life and AD&D Insurance: Sibylline pays 100% for employees
- 401(k) with up to 5% company matching
- 10 paid days accrued per year
- 1 hour for every 30 hours worked accrued sick time
- Employee Assistance Plan (EAP)