Senior Specialist, Customer Experience Design

Mastercard is seeking an experienced User Experience/Interaction Designer to join its rapidly growing, highly-innovative data and services Product Development team.

The Senior Specialist, Customer Experience Design will work on designing Proof-of-Concepts and Minimum Viable Data Products (MVPs) using human-centric design principles and rapid prototyping.

Responsibilities:

• Design of Proof-of-Concepts and Minimum Viable Data Products (MVPs) using human-centric design principles and rapid prototyping (Lean UX and Design Thinking)
• Participate in "Design Thinking" workshops – collaborating cross-functionally with industry verticals, regional leads and end-users to ensure optimal digital data products
• Explore the “art-of-the-possible” in the era of Big Data, Artificial Intelligence (AI) and Machine Learning (ML) – whilst always maintaining regulatory compliance
• Leverage existing – and contribute net new – design patterns to Mastercard’s design pattern library
• Help define the next generation of data and data-driven products – and through doing so, help shape the future of Mastercard and its growth
• Creation of a cohesive and compelling visual language across diverse form factors: web, mobile and internet of things
• Work on future state conceptual designs, driving experimentation that improves the quality of product design overall
• Work closely with key partners from brand & marketing, alongside the broader user experience team to drive delightful and highly usable transactional experiences leveraging the broader visual language for MasterCard
• Work closely with the technology team to define implementation standards for products leveraging modern presentation layer practices
• Ensure that designs deliver an appropriate balance of optimizing business objectives & user engagement, in close partnership with product managers
• Liaise with regional and country teams to ensure that designs are reflective of the diversity of needs for a global user base
• Drive VXD design across a broader ecosystem, where experiences will require tailoring to meet the needs of both MasterCard customers and end consumers

Requirements:

• Experience developing User Archetypes and Personas and user journeys to inform product design decisions
• Experience in rapid prototyping (Lean UX and Design Thinking)
• Experience in articulating elegant and engaging experiences using sketches, storyboards, information architecture blueprints and prototypes
• Experience in the implementation of creative, useable and compelling visual mockups and prototypes
• Experience working with complex information architectures
• Experience of design-experiences across multiple media
• Experience using prototyping/wireframing tools such as Figma, Sketch, Adobe Illustrator, etc.
• An understanding of complex information architectures for digital applications

Additional Experience / Knowledge / Skills:

• Visual Design: Experience in articulating elegant and engaging visual experiences using sketches, storyboards, and within prototypes
• Highly proficient in the creation of useable, compelling and elegant visual mockups and prototypes
• Experience of visual design across multiple media and form factors: web; mobile; Internet-of-Things (IOT)
• Extensive and demonstrable experience using leading VXD software packages such as Adobe Creative Cloud / Suite (Photoshop, InDesign, Illustrator etc.)
• An understanding of complex information architectures for visual representation
• Any experience in motion graphic design is a strong plus
• Any experience in 3D modeling also a strong plus
• Research: Experience consuming UX research
• Experience in leading “Design Thinking” workshops with customers to identify requirements and ideate on potential product solutions
• Ability to identify best-in-class user experience through competitor analysis
• Experience of iterative “design-test-re-design” methodology to collect real user feedback to incorporate back into the design

Candidate:

• Prior experience working in a world-beating UX team
• Experience working/multi-tasking in an extremely fast-paced startup-like environment
• Experience in client-facing engagements, preferably in leading them
• Empathetic champion of the user – passionate about the detail of great usability, interaction design and aesthetics to give the best possible UX
• Passionate about the possibility of data driven experiences – so-called “emergent ontologies” (patterns in the data) driving UX and UI
• Defensible point-of-view on and Adaptive v Responsive v Liquid/Fluid UI
• Defensible point-of-view on gamification
• Interest in VUIs (Voice Interfaces)
• Demonstrable knowledge of UX and Interaction Design heuristics and best practices: e.g. Lean UX; Mobile First etc.
• Demonstrable knowledge of ergonomic and usability best practices
• Bachelors or Masters Degree in Design for Interactive Media, or equivalent experience
• World-beating portfolio covering multiple form-factors: desktop; tablet; mobile; wearable; other
• Demonstrable commitment to learning: insatiable to discover and evaluate new concepts and technologies to maximize design possibility