Manager I, Revenue Operations

As Manager I, Revenue Operations (Order Management), you will lead a team that oversees the regional end-to-end order fulfillment process, ensuring accuracy, efficiency, and exceptional customer service.

You’ll build strong partnerships with cross-functional teams to scale processes that drive revenue through flawless order execution and support growth opportunities.

Focus areas include policy and data integrity, SLA-driven case/queue management, and continuous improvement across workflows, tools, and vendor/outsourced operations.

Responsibilities:

• Own the end-to-end order lifecycle, delivering accurate and timely orders.
• Lead, mentor, and develop a high-performing team with clear goals, regular coaching/reviews, and a culture of accountability and excellence.
• Design and run case and queue management to consistently meet or exceed SLAs and customer expectations.
• Serve as the point of escalation for complex orders, exceptions, and policy approvals; drive root-cause fixes to prevent recurrence.
• Drive data-driven accountability and strategic insights by developing, monitoring, and analyzing key operational metrics to identify performance trends, optimize processes, and enable informed decision-making across cross-functional teams.
• Partner with Sales Strategy, Revenue Operations, and Sales to improve order experience and policy clarity, while driving prioritized process and automation enhancements that boost efficiency, quality, and compliance.
• Establish and maintain SOPs, playbooks, and training; ensure compliance with accounting policy, revenue recognition readiness, and internal controls.
• Standardize reporting to measure team and inform decisions, evaluate and share key insights regularly.

Requirements:

• A demonstrable background in global people management that is aligned with our mission and core values.
• Deep knowledge of Order Management and Quote-to-Cash systems and workflows, including CPQ, pricing, order orchestration and revenue recognition, supported by ERP/CRM platforms and reporting tools.
• Extensive experience in Order Processing and Quote to Cash operations.
• Innovative and creative thinker with demonstrated ability to express complex ideas in a clear and concise manner.
• Exceptional leader with a verifiable track record of operational rigor by evaluating complex issues from multiple perspectives and performing extensive quantitative analysis.
• Bachelor’s degree in a relevant field or equivalent experience.
• Minimum 5 years of experience in revenue operations or similar team at a global organization with 2+ years in leadership.

Benefits:

• The position is eligible for equity.
• Salary range: €69,083-€120,895 EUR.

In-office requirement: This role will need to be in the Dublin office for in-person collaboration ~2 times/month.