Manager, Product Management - Servicer Integration

Product Management at Capital One is a vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.

We are seeking a Manager to join our Servicer Integration team within the Personal Loans business. In this role, you will be a key contributor to the execution of our integration, assisting in the migration of Personal Loans servicing from legacy DFS/Finacle systems to a third-party platform.

Responsibilities:

• Execution Support: Assist in driving phases of the integration lifecycle, including business rule documentation, servicer integration requirements, and support the design of back-office processes.
• Operational Validation: Partner with the team to perform rigorous operational validation, ensuring that new processes / system integrations function as intended before and during cutover windows.
• Documentation & Governance: Maintain comprehensive project documentation, including RAID (Risks, Assumptions, Issues, Dependencies) logs, process maps, and control frameworks to ensure full audit-readiness.
• Cross-Functional Collaboration: Partner with Product, Technology, Risk, Legal, and Compliance teams to execute integration tasks and address roadblocks that arise during the conversion process.
• Communication & Reporting: Create transparency across the workstream by maintaining status trackers, preparing reporting materials, and highlighting vendor performance metrics for project leadership.
• Issue Resolution: Support the triage of integration issues, escalating blockers to senior leadership while ensuring day-to-day tasks remain on track to meet aggressive delivery milestones.

General Responsibilities:

• Proven ability to guide and develop a team of associates, fostering a culture of accountability and high performance.
• Demonstrated ability to operate effectively in a fast-paced environment, managing competing priorities with a focus on impact.
• Strong organizational skills; capable of managing detailed tasks and workflows while maintaining a view of the broader program roadmap.
• Effective communicator,ability to translate technical integration requirements into clear instructions and updates for diverse stakeholders.
• Challenges the status quo and identifies process improvements to enhance team velocity and integration outcomes.

Capital One Product Framework:

• Human Centered: Obsesses about internal and external customer needs to reimagine and innovate product solutions.
• Business Focused: Delivers game-changing outcomes by focusing on leverage and execution excellence.
• Technology Driven: Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value.
• Integrated Problem Solving: Identifies and resolves complex problems to deliver outcomes while mitigating product risks.
• Transformational Leadership: Leads cross functional teams to solve customer problems and drive organizational alignment.

Basic Qualifications:

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
• A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing.
• OR
• Bachelor's degree in any field and at least 3 years of Product Management experience.

Preferred Qualifications:

• Master’s Degree (MBA, MS in Information Systems/Data Science).
• 7+ years of experience in process, project, or program management.
• 2+ years of operations or servicing-specific experience.
• Experience with regulatory compliance frameworks (e.g., FCRA, SCRA, AML/KYC).
• PMP, Lean, Agile, or Six Sigma certification.

Salary:

• McLean, VA: $164,800 - $188,100 for Manager, Product Management
• Richmond, VA: $149,800 - $171,000 for Manager, Product Management
• Anytown, IL: $149,800 - $171,000 for Manager, Product Management
• Riverwoods, IL: $149,800 - $171,000 for Manager, Product Management