Customer Success Operations Manager

We're seeking a Customer Success Operations Manager to join our Revenue Strategy & Operations team at Okta. You'll design, refine, and optimise our Customer Success Management Systems to maximise Net Revenue Retention (NRR).

Your responsibilities will include:

• Establishing operations rigor and standards across the CX organisation
• Partnering with Global Operations to define and maintain strict consistency across processes
• Governing the operating rhythm of the CX organisation
• Optimising management systems and enabling cross-functional handoffs
• Maintaining customer lifecycle visibility and mitigating risk
• Driving a shift to leading metrics and preparing executive read-outs
• Managing documentation lifecycles and capacity planning

To succeed in this role, you'll need:

• 7+ years of experience in GTM operations, customer success operations, or revenue operations
• Proficiency in Salesforce and experience with CS platforms like Gainsight
• Exceptional analytical and quantitative skills
• A deep understanding of the end-to-end customer journey and enterprise software lifecycle
• Strong collaboration and communication skills
• A growth mindset with an appetite for constant improvement and change management

In return, we offer a salary range of $112,000-$154,000 CAD, equity, bonus, and benefits including health, dental, and vision insurance, RRSP with a match, and paid leave.