Product Support Engineer

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology.

Product Support Engineering exists to maximise the operational availability of the Dive-XL fleet. We sit between the teams in the field who operate and sustain the system alongside our customers, and the engineering teams that design it.

We are looking for Product Support Engineers to join the Dive-XL team, supporting the teams operating and maintaining Anduril's Extra Large Autonomous Undersea Vehicles.

You will provide on-call engineering support to the teams operating and maintaining fielded AUVs, including outside business hours on a rotating roster.

Responsibilities:

• Provide immediate technical guidance to formal root cause analysis.
• Assess severity, scope the work and do the investigation.
• Direct the engineering change, maintenance activity, workaround or documentation fix that resolves it, and own its rollout across every affected vehicle.
• Work to reduce support demand through sparing strategy, reliability and supportability improvements, better diagnostics and tooling, and supportability requirements fed into new variants during design.

Requirements:

• Genuine depth in an engineering discipline, enough breadth to triage across the others, and the judgement to make a call on limited data.
• 5+ years of professional experience in software, electrical, mechanical, mechatronic or systems engineering on complex systems.
• Demonstrated ability to independently root cause difficult, ambiguous faults from limited or conflicting data.
• Hands-on experience with real hardware in an operational, field, integration and test, production or maintenance environment.

Benefits:

• Highly competitive equity grants.
• Top-tier benefits for full-time employees, including comprehensive, competitive benefits package.