Description
Join a global team delivering high-quality Medical Information services to healthcare professionals, patients, and consumers. As a Medical Information Specialist, you will provide accurate, balanced, and non-promotional medical information, supporting customers across multiple communication channels.
Your responsibilities will include:
- Responding to medical and product-related inquiries via phone, email, and other approved communication channels
- Providing accurate, evidence-based, and non-promotional information regarding products, therapies, and disease areas
- Documenting customer interactions in compliance with company procedures and quality standards
- Utilizing approved medical information resources and scientific literature to address inquiries
- Identifying, documenting, and routing adverse events, product quality complaints, and other reportable information
- Supporting safety data intake activities, including accurate documentation within designated systems
- Collaborating with Medical Information, Pharmacovigilance, Quality, and other cross-functional teams
- Participating in training, quality initiatives, and continuous improvement activities
To qualify, you will need:
- A Bachelor's degree in Life Sciences, Pharmacy, Nursing, Medicine, or another relevant scientific discipline
- Excellent written and verbal communication skills in Bulgarian (C2/Business Level), English, and any additional foreign language (minimum C1) will be a plus
- Strong scientific aptitude and ability to communicate medical information effectively
- Understanding of adverse event reporting and pharmacovigilance principles
- Excellent attention to detail, organizational skills, and ability to manage multiple priorities
- Strong interpersonal skills and ability to build effective working relationships with colleagues, clients, and healthcare professionals