Description
At Aviva U.S., we're establishing a presence in the United States and seeking talented individuals to build, shape, and lead this new organization. As an AVP, Operations, Delegated Underwriting Authority (U.S.), you will lead all operational aspects of onboarding and managing the company's delegated underwriting authority (DUA) relationships, including Managing General Agents (MGAs), Program Administrators, and appointed agents and agencies.
Key Responsibilities
- Agency & Agent Appointment: Own and lead the end-to-end operational process for agency and agent appointment applications, ensuring timely, accurate, and compliant processing. Partner with Underwriting and Compliance to ensure appointment standards and state licensing/appointment requirements are consistently met.
- Third-Party Sanctions Screening & Clearance: Oversee the third-party sanctions screening and clearance process for all prospective and existing delegated authority partners, agencies, and agents. Ensure screening processes remain current with OFAC and other applicable regulatory requirements, escalating and resolving potential matches appropriately.
- Program Administrator Due Diligence: Oversee the Program Administrator due diligence process and checklist, ensuring thorough, consistent, and well-documented review of new and renewing Program Administrators. Partner with Underwriting, Compliance, and Legal to ensure due diligence findings are appropriately actioned prior to binding authority.
- Operations Procedures & Guidelines: Serve as owner of Operations Procedures & Guidelines across the delegated authority lifecycle, including communications & training, policy & system information, cancellations, submission clearance, policy transfusion workflow, transaction logs, and policy renewal, termination, rescission & reinstatement.
- Audits & Quality Reviews: Own the audit and quality review program for delegated authority operations, including scheduling, execution, findings management, and remediation tracking. Partner with Program Administrators and internal stakeholders to drive continuous improvement based on audit outcomes.
What You'll Bring
- 10+ years of progressive experience in P&C insurance operations
- Significant experience in delegated underwriting authority, MGA/MGU, or program business
- Demonstrated experience in specialty, E&S, or commercial lines insurance operations; deep familiarity with surplus lines regulatory requirements strongly preferred
- Demonstrated experience leading operational teams and managing complex, multi-stakeholder processes
- Strong working knowledge of insurance regulatory requirements, including sanctions screening (OFAC), surplus lines, and state-specific compliance requirements
- Experience with audit, quality review, and due diligence processes within a delegated authority or program business environment
- Experience with policy administration systems, Bordereaux (BDX) reporting, and API-based data workflows preferred
- Bachelor's degree in Business, Insurance, Risk Management, or related field
- Masters in Business Administration or equivalent advanced degree, a plus
- CPCU, ARe, or equivalent professional insurance designation preferred
What You'll Gain
- The salary band for this position ranges from a base of $120,000-$170,000.
- Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, health benefits and volunteer opportunities.
- Hybrid flexible work model.
- Outstanding career development opportunities.
- Competitive vacation package