Description
We are recruiting a Market Research Coordinator to join our team at our Madrid CoE office. You will play a key role in a multi-country, dynamic and committed team.
Responsibilities:
- Recruit target doctors and follow-up on their participation in market research studies via different means of communication (phone, email)
- Assist with project set-ups and field analysis
- Take needed actions to invite and follow-up HCPs to ensure study progress as per given deadlines
- Increase doctor's engagement
- Prepare sample lists
- Manage invitation templates
- Promote HCP collaboration in market research studies based on established standards
- Initiate follow-up calls with HCPs to achieve maximum rate of return or additional information
- Take care of customer service with HCPs
- Run pilot projects and recruitments for qualitative studies
- Transition doctors to the official Incentive Program and support implementation of adaption to Local Fiscal / Legal regulations
- Investigate, resolve and process panel incentive issues within defined guidelines in order to facilitate timely receipt of compensation
- Effectively work and communicate with a multi-cultural and cross-functional team
Requirements:
- High school graduate or equivalent
- Native or bilingual level of Italian is required
- Very high level of Spanish and English is required
- Good skills with Microsoft Excel
- Very good communicator
- Past experience in customer service is an advantage
- Strong prioritization skills and the ability to work in a multitask environment