Description
As a Guest Experience Intern at Sofitel Legend The Grand Amsterdam, you will gain hands-on experience across both Front Office and Guest Relations, offering you a unique opportunity to discover every stage of the guest journey.
Throughout your internship, you will divide your time between the Front Office and Guest Relations teams, experiencing the responsibilities and daily operations of both departments. This unique combination will give you valuable insight into how the teams work together to create seamless and memorable guest experiences.
At the Front Office, you will welcome guests, assist with arrivals and departures, respond to guest requests and become familiar with the daily operations of the reception. Within Guest Relations, you will help personalise guest stays, support VIP arrivals, anticipate guest needs and contribute to creating unforgettable moments.
By working across both departments, you will gain a complete understanding of the Front of House operation while developing strong communication, organisational and problem-solving skills. You will also develop an understanding of commercial awareness by learning about room categories, upgrades, guest preferences and commercial opportunities, while always maintaining luxury service standards.
The internship allowance is €750 gross per month, based on 38 hours per week. In addition, you may be eligible for a travel allowance. Every day, you can enjoy a complimentary meal in our staff canteen. You will also receive up to 50% discount at selected restaurants and bars in four and five-star hotels in Amsterdam.
Our team is young and full of passion and motivation. At The Grand, personal and professional growth are highly valued. Our full-time Learning & Development Manager will support your development throughout your internship. Not only during, but also after your internship, we see opportunities for you to continue your career with us.