Senior IT Systems Engineer

Flexport IT is seeking a Senior IT Systems Engineer to support its SaaS-based Collaboration and Endpoint Management platforms. You will be responsible for configuring, integrating, administering, and supporting Google Workspace, Slack, Office365, Confluence, Jira, Okta, Jamf, and Intune.

Your expertise will be crucial in automating workflows, protecting sensitive systems and data, mitigating security risks, and maintaining compliance. You will work closely with cross-functional teams, lead IT engineering projects, and provide day-to-day operations support.

Key responsibilities:

• Administer and provide escalation support for SaaS platforms
• Implement and maintain policies, software deployment, patching, and security compliance for Mac and Windows endpoints using Jamf and Intune
• Manage the lifecycle of core collaboration and endpoint management platforms
• Develop automation scripts and workflows to improve administrative efficiency and user experience
• Monitor system health, performance, and usage, and proactively resolve or escalate issues
• Collaborate with cross-functional teams to ensure proper alignment and integration of SaaS tools with company infrastructure and processes
• Perform investigations and discovery across systems for Legal and HR
• Assist in vendor management and product evaluations
• Drive solutions and project work
• Onboard new applications for single sign-on
• Develop and maintain technical operating procedures, policies, and engineering roadmaps
• Work closely with the Security team to ensure the platform is designed and implemented with security best practices
• Provide Tier 3 IT support

Requirements:

• Bachelor's degree in Computer Science or related field (or comparable experience)
• 3+ years of experience in supporting SaaS Collaboration tools, Mac and Windows endpoint management
• Ability to communicate and collaborate effectively across technical and non-technical teams
• In-depth knowledge of email delivery flow, IT security, and IAM concepts
• Understanding of RBAC and permissions models across core SaaS applications
• Scripting and automation experience
• Strong problem-solving and analytical skills