Description
We are seeking a Senior Customer Program Manager to lead technical programs for NVIDIA's strategic partners, focusing on building AI infrastructure at scale. You will work with cloud service providers, hyperscalers, and their OEM/ODM partners to drive exceptional customer relationships.
Responsibilities:
- Define program schedules, deliverables, and milestones aligned with customer and partner requirements.
- Translate customer requirements into actionable plans across engineering, quality, logistics, and sales.
- Lead cross-functional teams, navigating critical issues and rallying global teams around shared objectives.
- Serve as NVIDIA's representative to customers, leading program kick-offs, technical deep dives, and status updates.
- Drive program execution from design to production deployment, ensuring timely delivery, quality, and customer acceptance.
- Champion post-deployment support, acting as a case manager for critical issues.
- Monitor factory production schedules, yields, and blockers, partnering with ODMs and contract manufacturers.
- Communicate program health, risks, and issues proactively to customers, internal partners, and leadership.
Requirements:
- Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
- 8+ years of program or project management experience in the IT industry.
- Strong technical background in hardware and/or software engineering, with experience working with hyperscalers and OEM/ODMs on AI factory build-outs.
- Proven track record of leading complex, global programs from concept to deployment and production.
- Outstanding program management, communication, and organizational skills.
- Demonstrated ability to coordinate across global teams and navigate multi-cultural business environments.
- Excellent interpersonal skills, with a talent for distilling complex technical concepts for various audiences.
Preferred Qualifications:
- Track record of running end-to-end hardware and software product development and datacenter deployment.
- Prior experience with deploying accelerated computing platforms at scale.
- Strong leadership in matrixed collaboration, conflict resolution, and consensus-building.
- Proven expertise managing production schedules, optimizing line yields, and resolving complex field quality challenges.
- Demonstrated success in dynamic, high-growth environments with adaptability to ambiguity and rapid change.
NVIDIA offers equity and benefits to eligible employees.