Description
At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
As a Senior Strategy & Operations Analyst for the Deal Desk Team, you will play a key role in supporting sales and deal desk velocity. You will partner closely with Finance leadership, Sales, Legal, and Operations to manage our core operational tools, including the global deal model and key performance dashboards.
Responsibilities
- Assist leadership in exploring and developing new AI tools to modernize Deal Desk workflows.
- Facilitate automation of our internal tooling by conducting functional testing, managing bug remediation, and supervising system results.
- Assist in troubleshooting bugs, maintaining documentation, and executing on the elements of the roadmap for deal model support.
- Assist with Renewals Reporting management and data gathering for pricing and discounting insights.
- Support the operationalization of the Global Discount Catalog strategy program.
- Partner with the Product and finance teams to establish cleaner cost data and act as the first point of contact for day-to-day cost data hygiene.
- Assist in incorporating specialized deal modeling into Deal Desk workflows, such as resell financial models.
- Take ownership of maintaining and updating dashboards tracking deal velocity, bottleneck stages, and discount trends by sales segment to ensure deal flow and visibility for leadership.
- Create, manage, and update enablement resources and "Deal Playbooks" for our Global Sales Teams.
- Partner with the SFDC and CPQ teams to track enhancements and system updates, ensuring that basic configurations and new products are integrated effectively.
Qualifications
Required:
- A Bachelor’s or Associate’s Degree plus a minimum of 3 years of experience in Corporate Finance, Financial Planning & Analysis (FP&A), Strategic Finance, Commercial Finance, or an analytical GTM/Deal Desk role. If no degree, a minimum of 5 years of relevant analytical experience is required.
- Demonstrated analytical and financial skills, with a firm understanding of core financial concepts and the ability to explain financial tradeoffs clearly.
- Advanced Excel/Google Sheets skills, with proven experience building intermediate financial models, logic formulas, and scenario analyses.
- Knowledge and/or experience using online sales and/or document management tools such as Salesforce, Tableau, CLM, and JIRA.
Desired:
- Experience supporting the operationalization of discount and commercial strategies within systems like CPQ, SFDC, and Airtable.
- Experience exploring or leveraging AI technologies to modernize workflows.
- Familiarity managing internal and external partnerships.
Location
This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation
The estimated pay ranges for this role are as follows:
- Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $96,640 - $120,800.
- Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $102,240 - $127,800.
- Based in the San Francisco Bay area, California: $113,600 - $142,000.