Customer Success Manager

Job Summary

Join Anthropic's Customer Success team as a founding member of our Japan Customer Success team, pioneering enterprise AI adoption. As a Customer Success Manager, you'll be a strategic partner to complex customers across Japan, helping them harness Claude capabilities.

Key Responsibilities

• Build strategic relationships with key Japanese customer decision-makers to understand their business objectives and identify optimization opportunities.
• Become an expert in Anthropic's products, including API, Claude for Enterprise, and Claude Code, to guide customers to the right solutions.
• Drive usage planning, monitor usage patterns, and identify optimization opportunities to maximize value from contracted commitments.
• Serve as a thought partner, enhancing customers' knowledge of Claude products and socializing Anthropic's product roadmap.
• Document and quantify customer value realized through business outcomes, ROI, and impact metrics.
• Identify potential use cases and lines of business not currently onboarded, and develop change management strategies to drive end-user adoption.
• Own the customer experience across their lifecycle, managing comprehensive account and success plans.

Requirements

• Experience in customer-facing roles, such as Customer Success, Consulting, or Solutions Architect.
• Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns.
• Experience explaining and demonstrating technical products to various audiences.
• Strong project management skills and ability to manage multiple customer relationships.
• Passion for AI and interest in responsible development of advanced systems.
• Fluency in English and Japanese.

Preferred Qualifications

• 6+ years of experience in a relevant field.
• Experience driving success across both consumption-based and seat-based business models.
• Strategic mindset to identify growth opportunities and translate them into actionable expansion plans.
• Cross-functional collaborator who represents the customer in a positive, proactive manner.