Store and Spa Trainee Manager

Diversity matters at Lush, where we're building a brand that represents the people of the world.

As a Store and Spa Trainee Manager, your main focus will be assisting in delivering exceptional customer service and creating memorable experiences.

Key Responsibilities:

• Work closely with the store and spa manager to bring exciting ideas to life and build an exemplary in-store team.
• Support the store and spa manager in building a team of customer-focused individuals who are enthusiastic about enhancing the overall shopping experience.
• Assist in nurturing a customer-centric team by participating in training sessions, providing constructive feedback, and observing the store manager's leadership.
• Lead a management team to help achieve the store's top-box goals.
• Delegate to your management team to achieve the needs of the customer and the store.
• Think creatively to achieve success while innovating and collaborating with your team.
• Contribute to managing the store's finances by assisting in setting annual budgets, driving sales, and understanding how to control staffing levels and stock to meet customer needs.
• Maintain a beautiful store with effective merchandising, high standards of cleanliness, and strong stock management that enhance the customers' experience.
• Develop relationships within your local community to enhance your customer's experience.
• Actively engage in personal development by utilizing training opportunities, collaborating with other teams, and gaining exposure to other stores and various aspects of the business.
• Create and facilitate a shopping experience that encourages your team to consistently make their customers' day.

Skills, Knowledge & Expertise:

• Customer Service: A genuine passion for delivering exceptional customer service, leading by example, and ensuring your team provides 5-star service.
• Management Skills: Able to navigate difficult conversations, set and manage expectations, and support your management team.
• Teamwork: Consistently lead by example on the shop floor, working with your team to achieve your top-box goals, and maintaining a positive and supportive work environment.
• Communication: Strong verbal communication skills to share business messages throughout the store.

Benefits:

• Holiday allowance
• 50% discount on Lush products and spa treatments
• Discretionary and profit-based bonus
• Pension scheme
• Day off for weekday birthdays
• Cycle to work scheme
• Employee assistance programme
• 6 months of full pay for parental leave
• Flexible working
• Tailored gender affirming care