Assistant Manager - Adeliade

Diversity matters at Lush, as we're building a brand that represents humanity. We're looking for an Assistant Manager to join our team in Adelaide, who will act as a co-pilot to the Store Manager, ensuring the delivery of world-famous 6-star customer service.

As an Assistant Manager, you will work collaboratively with the Store Manager to cultivate a high-performing, customer-focused team that shares a passion for our world-class products and playful interactions. You'll lead a positive team culture, support the Store Manager in building connections within the local community, and contribute to managing the store's finances.

Key responsibilities include:

• Working closely with the Store Manager to bring exciting ideas to life and build an exemplary in-store team
• Supporting the Store Manager in building a team of customer-focused individuals who are enthusiastic about enhancing the overall shopping experience
• Assisting in nurturing a customer-centric team through training sessions, feedback, and leadership
• Delegating to your management team to achieve customer and store needs
• Thinking creatively to achieve success while innovating and collaborating with your team
• Contributing to managing store finances, including setting annual budgets, driving sales, and controlling staffing levels and stock
• Maintaining a beautiful store with effective merchandising, high standards of cleanliness, and strong stock management
• Developing relationships within your local community to enhance the customer experience
• Actively engaging in personal development through training opportunities, collaboration with other teams, and gaining exposure to other stores and business aspects
• Creating and facilitating a shopping experience that encourages your team to make customers' days
• Taking on projects to make positive changes and add your unique touch to help the store thrive and grow

The ideal candidate will have:

• A genuine passion for delivering exceptional customer service
• Management skills to navigate difficult conversations, set expectations, and support your management team
• Ability to work collaboratively as part of a team
• Strong verbal communication skills

Benefits include:

• 50% discount on Lush products
• A welcome pack of Lush products
• Paid day off for your birthday
• Profit-based bonus
• 10% employee ownership
• Company-sponsored Employee Assistance Program with free access to psychological, financial, legal, and dietary advice