Description
Autodesk Customer Success is looking for highly motivated technical experts to help customers optimize their product investment and achieve measurable business outcomes.
You will join the Proactive Support group within the Customer Technical Success team, working closely with medium and large enterprise customers worldwide.
Responsibilities
- Establish and maintain working relationships with customers as technical point of contact
- Priority handling and escalation of critical issues and monitoring of service level compliance
- Provide technical assistance and recommendations for Enterprise Customers based on data analytics
- Take a problem management approach to find opportunities for improvement initiatives
- Partner with customer's IT and design groups to ensure successful and efficient installation, licensing, and performance of Autodesk cloud and desktop applications
- Manage delivery of coaching sessions from the customer success plan to increase adoption
- Deliver proactive customer engagement through regular support case reviews and assessment of software performance
- Responsible for key event management (e.g. major upgrades)
- Engage strategically and provide Insights and technical health governance
Minimum Qualifications
- Bachelor's degree or equivalent experience in Architectural, Civil or Construction Engineering
- Minimum 5 years' experience in using or supporting Autodesk AECO products (Autodesk Revit in particular) and cloud services (Autodesk Construction Cloud/Forma in particular) for large enterprise clients
- Strong analytical skills and experience working and troubleshooting in enterprise environment
- Expert knowledge in workflows and data exchange
- Experience in delivering presentations
- Able to manage several projects at a time, setting the right priorities
- Strong communicator in French, Spanish and English
Preferred Qualifications
- Strong communicator and able to build relationships at all levels, taking initiative
- Ability to present technical information to a live or virtual audience
- Technical consulting experience and/or technical project delivery experience with large, demanding clients
- Experience in Autodesk Navisworks and/or Autodesk AutoCAD
Salary transparency Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location.