Description
We are seeking a Spa Concierge - Supervisor to join our team at W Hotels in Hong Kong.
As a Spa Concierge - Supervisor, you will advise employees on general property information, in-house groups, policy changes, and other pertinent information. You will answer questions about available services, general property information, and amenities. You will confirm guest first and last name and type of treatment scheduled prior to beginning treatment. You will monitor and stick to the time schedule throughout the day. You will advise providers of last-minute changes or additions to the schedule and resolve scheduling situations as needed. You will promote and sell spa/salon services and retail products. You will complete requisitions for additional products, supplies, or equipment. You will inspect work areas and tools/equipment to ensure conformance to company standards. You will notify Engineering of spa/salon maintenance and repair needs.
You will assist management in hiring, training, scheduling, motivating, and coaching employees. You will serve as a role model. You will report accidents, injuries, and unsafe work conditions to your manager. You will follow all company policies and procedures. You will ensure your uniform and personal appearance are clean and professional. You will maintain confidentiality of proprietary information and protect company assets. You will welcome and acknowledge all guests according to company standards. You will anticipate and address guests' service needs. You will assist individuals with disabilities. You will thank guests with genuine appreciation.
Responsibilities
- Advise employees on general property information, in-house groups, policy changes, or other pertinent information
- Answer questions about available services, general property information, and amenities
- Confirm guest first and last name and type of treatment scheduled prior to beginning treatment
- Monitor and stick to the time schedule throughout the day
- Advise providers of last-minute changes or additions to the schedule and resolve scheduling situations as needed
- Promote and sell spa/salon services and retail products
- Complete requisitions for additional products, supplies, or equipment
- Inspect work areas and tools/equipment to ensure conformance to company standards
- Notify Engineering of spa/salon maintenance and repair needs
- Assist management in hiring, training, scheduling, motivating, and coaching employees
- Serve as a role model
- Report accidents, injuries, and unsafe work conditions to your manager
- Follow all company policies and procedures
- Ensure uniform and personal appearance are clean and professional
- Maintain confidentiality of proprietary information and protect company assets
- Welcome and acknowledge all guests according to company standards
- Anticipate and address guests' service needs
- Assist individuals with disabilities
- Thank guests with genuine appreciation
Requirements
- High school diploma or G.E.D. equivalent
- At least 2 years of related work experience
What We Offer
- Competitive salary
- Opportunity to work with a global hospitality company
- Collaborative and dynamic work environment