Description
We are investing in observability and event intelligence at LSEG and want you to be part of it! As a key player in our Observability organization, you’ll help us deliver reliable, intuitive tools that help engineering teams to deliver their best work.
Responsibilities:
- Enforce governance, standards, and platform reliability.
- Control identity, access, and RBAC policies.
- Connect workflows with change, incident, and problem management.
- Assess and implement new features, costs, and risks.
- Deliver self-service onboarding, offboarding, and use cases.
- Manage platform limits and enforce guardrails.
- Provide L3 support and advanced troubleshooting.
- Bridge vendor engineers with internal technical teams.
- Develop and implement features for LSEG’s Observability platform.
- Implement and integrate OpenTelemetry (OTEL) for standardized instrumentation, distributed tracing, and metrics collection.
- Deploy and configure SaaS platforms including Datadog, BigPanda, Cribl, Splunk, and ServiceNow integrations.
- Standardize and automate processes to enhance efficiency and adherence to modern SDLC practices.
- Collaborate with internal teams to integrate with systems, platforms, and tools, developing SOPs for support.
- Automate provisioning and integration using Infra as Code practices with Terraform, Python, and Rest APIs.
- Build and maintain CI/CD pipelines for platform feature delivery.
- Explore new observability products, conduct proof of concepts, and create roadmaps for implementation.
- Optimize the usage and cost of the Observability platform by strategizing with platform and application teams.
Requirements:
- 10 – 12 years of experience in Technology Development with robust exposure to cloud environments.
- 2 – 3 years’ experience with observability platforms (Datadog, Splunk, Dynatrace or a similar product).
- Experience implementing and supporting open-source systems (ELK, Grafana, Prometheus, Vector, Jaeger).
- Hands-on familiarity with SaaS platforms: Datadog, BigPanda, Splunk, ServiceNow integrations.
- Strong proficiency in GitLab, Terraform, Python, CI/CD and shell scripting.
- Good understanding of ITSM, ITIL, and Agile/Scrum methodologies.
- Proven expertise in developing monitoring standards, logging standards, and observability standards scalable across hundreds of application teams in a cost optimized manner.
- Strong cloud knowledge, particularly in Azure followed by AWS.
- Experience with platforms like New Relic, Grafana-Prometheus is also beneficial.
- Demonstrable experience in integrating systems, metrics, logs and applications with monitoring and APM tools, and building real-time dashboards and analytics.
Benefits:
- Collaborative and growth-oriented environment.
- Continuous learning opportunities.
- Flexible work arrangements.
- Hybrid approach to workplace.
- Range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.