Dealer Analyst

We are seeking a Dealer Analyst to join our team at American Honda Motor Company. As a Dealer Analyst, you will provide customer support to dealership parts managers, resolving parts-related inquiries via phone and email. You will work closely with our internal DPSM's field operations, ensuring dealer compliance with Parts System Guide (PSG) policies.

Key Responsibilities:

• Provide exceptional customer service to dealers regarding parts ordering, order status, and returns
• Monitor and process manual OAR claims, investigate dealer rejection disputes, and review documentation
• Handle inbound ACD coverage, answering calls, researching, and responding to internal and external customers
• Identify and resolve publication and parts errors
• Communicate with dealers regarding parts quality and manufacturing-related issues
• Coordinate group concerns and assist dealers with complex technical questions

Requirements:

• High school diploma or equivalent required; Associate's degree preferred
• 3-5 years of related experience in customer service or a similar field
• Proficiency with customer service tools and moderate problem-solving skills
• Excellent communication and documentation skills
• Ability to handle moderate caseloads

What We Offer:

• Competitive base salary ($46,600 - $69,900)
• Paid overtime
• Regional bonus (when applicable)
• Industry-leading benefit plans (medical, dental, vision, Rx)
• Paid time off, including vacation, holidays, shutdown
• Company-paid short-term and long-term disability
• 401K plan with company match and additional contribution
• Relocation assistance (if eligible)
• Tuition assistance and student loan repayment
• Lifestyle account
• Childcare reimbursement account
• Elder care support
• Wellbeing program
• Community service and engagement programs
• Product programs