Description
We make eco-friendly products and donate 50% of our profits to provide clean water and help build toilets for the billions of people who lack proper access.
As our Analytics & Insights Lead, you will join our Customer Experience (CX) team to transform raw customer data and feedback into powerful, actionable insights. In this role, you will enable CX teams to seamlessly access effective data to support strategic decision-making and influence broader business choices.
Responsibilities:
- Mapping our Data: Partnered cross-functionally to shape our Customer Voice Program, designing strategic data goals and setting measurable targets using historical trends and future growth initiatives.
- Leading the Metrics: Managed the intake process for new data requests and built out robust frameworks to maintain the absolute accuracy and integrity of our team scorecards.
- Scaling with Tech: Evaluated and integrated smart tech/AI tools into our reporting frameworks to speed up insight delivery without compromising on data quality.
- Driving Change Management: Collaborated closely with CX Leads to tie change management success metrics to overall business reporting, ensuring our data genuinely impacts operational excellence.
- Creating a Future-Proof System: Set up governance processes and structured libraries so that past insights are easily searchable, secure, and ready to guide future business strategies.
Requirements:
- You are a strategic data storyteller and people coach
- You don't just look at spreadsheets; you see the human stories behind the metrics.
- You're hands-on with data and love getting into the detail
- You're a champion for data integrity and continuous improvement
- You build systems that are built to last
- You're a natural at bringing people along with you
Benefits:
- Competitive, market-informed salaries
- Meaningful support towards healthcare for our team around the world
- Generous paid leave
- Tailored learning and development opportunities
- Free toilet paper