Description
We are seeking an ambitious New Business Commercial Account Handler to join our SME team in Caterham. As a global insurance group, Howden has a strong reputation for collaboration and inclusion. You will be part of a team dedicated to providing outstanding service to clients, promoting personal and professional growth.
Responsibilities
- Assist in achieving Group/Division client New Business sales targets by providing an excellent level of service
- Undertake market exercises to establish most competitive terms available
- Produce and issue professional summaries and reports using Howden templates
- Issue renewal documentation in line with contract certainty
- Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures
- Prioritise and handle all work promptly and accurately
- Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards
- Record all relevant information, correspondence, and documentation on Acturis and make effective use of the diary system
- Produce accurate and professional documentation at all times using relevant Howden templates
- Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premiums
- Actively cross-sell products from other Divisions
- Refer all queries that fall outside own experience, knowledge and authority to senior staff
Knowledge
- Knowledge of Commercial Insurance and the CII’s Code of Ethics and GDPR within a sales environment
Skills
- Accuracy and attention to detail
- Ability to process work quickly and efficiently
- Ability to prioritise work and meet deadlines
- Excellent client service skills
- Good negotiation and broking skills
- Excellent oral and written communication skills
- Ability to gather and analyse information from the client
- Ability to identify and respond appropriately to an individual client’s level of understanding
- Ability to persuade and influence others
Qualifications
- GCSE Maths and English (or equivalent)
- Certificate in Insurance (desirable)
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new
- We support each other in the small everyday moments and the bigger challenges
- We are determined to make a positive difference at work and beyond