Description
Product Management at Capital One involves reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.
As a Manager of Process Management on the Transaction Processing Network Documentation team, you will deliver flawlessly executed processes that improve business efficiency and drive results. Our team bridges technical teams, stakeholders, and users to ensure products are well-documented, efficient, and fully supported.
Documents are the backbone of how the Global Product Network runs – they are the source of truth for every process, from development and certification to settlement and client management. You will serve as a custodian of knowledge, blending technical writing, business analysis, subject matter expertise, and process management.
Key Responsibilities:
- Author, maintain, and publish high-quality technical specifications, supplemental guides, and user-friendly documentation for both technical and non-technical audiences.
- Serve as a Subject Matter Expert (SME) for the products and services covered in the documentation, ensuring technical accuracy, clarity, and integrity for consumers.
- Analyze stakeholder requirements, perform gap analyses, and redesign cross-functional workflows to improve documentation clarity, usability, and speed-to-market.
- Drive continuous process improvement by identifying opportunities for workflow automation and AI integration throughout the documentation lifecycle.
- Partner with Global Product Network stakeholders to manage document lifecycles, including version control, structured review cycles, and strict adherence to Enterprise/GPN risk standards.
- Engage and influence internal/external stakeholders, technical leads, and senior leadership through clear written and verbal communication.
- Lead knowledge-sharing sessions and contribute to team standard operating procedures, desk procedures, and best practices.
Basic Qualifications:
- Bachelor’s Degree or Military experience
- At least 2 years of experience in Process Management
- At least 2 years of experience working in a cross-functional environment managing stakeholder expectations
- At least 1 year of hands-on experience using technical formatting, authoring, or publishing tools
Preferred Qualifications:
- Master’s Degree in Business Management, Process Management, Project Management, Risk Management, Communications, Computer Science, or Information Systems
- Lean, Six Sigma, BPM, or Agile certification
- 5+ years of experience in Process Management or Project Management
- Experience working in the Financial Services, FinTech, or Payment Network industry
- Experience working in an Agile environment and leveraging modern documentation framework workflows
Salary Information:
- Chicago, IL: $122,100 - $139,400 for Manager, Process Management
- McLean, VA: $134,400 - $153,300 for Manager, Process Management
- Richmond, VA: $122,100 - $139,400 for Manager, Process Management
- Riverwoods, IL: $122,100 - $139,400 for Manager, Process Management
Benefits:
- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being