Description
As a Customer Success Associate, you will work with existing customers who use Datadog, providing training and implementation support, and following established sales methods to upsell and cross-sell. Your goal will be to maximise customer experience, build trust with customers, identify unique challenges and needs, and uncover opportunities to expand usage of Datadog products.
Responsibilities:
- Identify opportunities to expand usage of Datadog products with small existing customers
- Manage the full sales cycle for upselling and cross-selling to existing customers
- Troubleshoot issues to ensure long-term customer satisfaction and product adoption
- Collaborate with internal teams, including support, product, and finance
- Act as an advisor to existing customers, ensuring effective use of solutions
Requirements:
- Customer-first mindset
- Hybrid position combining sales and customer success responsibilities
- Excellent communication skills (written and verbal)
- Experience with upselling and cross-selling, including contract terms and price negotiation
- Multitasking and self-motivation
- Strong time management skills
Benefits:
- Competitive compensation based on performance
- Stock options (RSU) and employee stock purchase plan (ESPP)
- Opportunities for professional development and career growth
- Comprehensive medical benefits
- 401K plan
- Pet adoption and insurance program