Client Liaison Officer

This role is responsible for client liaison within Wealth Operations Hong Kong.

Key duties include handling agent and customer enquiries in a timely and professional manner, supporting client onboarding and maintenance, supporting transaction requests, coordinating reporting, and ensuring compliance with relevant internal policies and procedures, and regulatory requirements.

Position Responsibilities:

• Provide counter service support and resolve customer enquiries professionally.
• Ensure all requests are handled accurately, compliantly, and within defined turnaround times and quality standards.
• Handle agent enquiries via phone and email.
• Collaborate with internal teams to achieve business goals and support operational needs.
• Oversee client onboarding and account maintenance processes, including KYC/AML review, name screening, client agreements, and investigations of suspicious transactions.
• Ensure client instruction processing adheres to fund cut-off times and requirements from fund transfer agencies.
• Ensure internal service level standards and client experience are observed.
• Ensure compliance with relevant internal policies and procedures, and regulatory requirements.
• Distribute reporting to internal stakeholders on a timely basis.
• Maintain strong collaboration with stakeholders and support management-assigned projects and team objectives.

Required Qualifications:

• Degree or Diploma holder.
• At least 5 years of relevant experience in wealth management or multi-product distribution operations with nominee structure.
• SFC Paper 1 License is mandatory.
• Strong customer service and interpersonal skills.
• Quick learner with strong analytical and problem-solving abilities.
• Self-motivated, responsible, and able to follow through on commitments.
• Experience in processes and oversight of multi-fund distribution operations with nominee structure.
• Experience in settlement processing, cash movement, cash reconciliation, and control.
• Knowledge and experience in AML ATF framework, regulatory requirements.
• Proficient in Microsoft Office (especially Excel and PowerPoint).
• Excellent command of written and spoken English and Chinese.

Benefits:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.