FBS - Data Scientist

We are seeking a highly analytical and business-oriented Data Scientist to join our team. In this role, you will leverage advanced analytics, predictive modeling, and Machine Learning techniques to solve complex business challenges across Contact Center, Workforce Management, and Customer Experience functions.

Key Responsibilities:

• Develop, deploy, and maintain predictive and Machine Learning models.
• Collaborate with stakeholders to identify business challenges and recommend data-driven solutions.
• Support initiatives related to Customer Retention, Customer Routing, and Customer Experience optimization.
• Enhance forecasting capabilities for Contact Center operations.
• Identify, assess, and leverage relevant data sources to improve business outcomes.
• Communicate findings, recommendations, and insights to both technical and non-technical audiences.
• Drive measurable business impact through advanced analytics and data science solutions.

Required Qualifications:

• Bachelor's degree in Data Science, Statistics, Mathematics, Computer Science, Engineering, or a related field.
• Strong experience with SQL and data analysis on large, complex datasets.
• Strong proficiency in Python for data science and model development.
• Experience developing and implementing predictive models and Machine Learning solutions.
• Knowledge of supervised learning techniques and classification models.
• Experience with forecasting methodologies and predictive analytics.
• Ability to translate business problems into analytical solutions.
• Strong communication skills and experience managing stakeholder relationships.

Preferred Qualifications:

• Experience with Databricks.
• Knowledge of MLOps practices and model lifecycle management.
• Experience in Contact Center Analytics.
• Experience supporting Workforce Management operations.
• Exposure to Customer Retention and Customer Experience initiatives.

What Success Looks Like in the First 6 Months:

• Identify high-impact business problems and opportunities.
• Discover and leverage the appropriate data sources to support analysis and modeling efforts.
• Deliver predictive models and analytical solutions that generate measurable business value.
• Establish strong partnerships with key stakeholders across the organization.
• Improve forecasting accuracy and support strategic decision-making through data-driven insights.

Benefits:

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Career development and training opportunities
• Flexible work arrangements (remote and/or office-based)
• Dynamic and inclusive work culture within a globally renowned group
• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development