Change Management Expert

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners.

The Change Management Expert is responsible for designing and executing strategies that help organizations navigate transitions effectively. This role ensures that changes are thoughtfully planned, aligned with business objectives, and implemented with minimal disruption to operations.

Key responsibilities include:

• Assessing the impact of change on people, processes, and systems, and proactively addressing potential challenges.
• Engaging stakeholders to foster support, communicating the purpose and benefits of the change clearly, and providing training and resources to facilitate smooth adoption.
• Monitoring progress, evaluating outcomes, and refining strategies based on feedback to ensure sustainable and successful change.

Job Accountabilities

Change Execution

• Create Change Management strategies and plans together with business units and cross-functional teams to assess change impact, realize faster adoption, build user knowledge and proficiency, and manage resistance.
• Support creation of program plans by designing the overall change management plan, communication plans, training and coaching plans.
• Collaborate with program/project managers and trainers to ensure that change activities are considered in the overall program timeline and budget, as well as in readiness checks prior to implementation for projects.
• Design and deliver clear, consistent messaging about the change, its benefits, and its impact, and communicate achievements, updates, and strategic directions to all organizational levels.

Stakeholder Management

• Identify key stakeholders and ensure their involvement and buy-in throughout the change process.
• Support business units during the transition to help achieve business outcomes and improve customer, agent, and employee experience.
• Track change adoption and revise Change Management strategies as required to meet transformation objectives.
• Report and present the change management progress, status, risks, and support needed to stakeholders.

Risk Management

• Identify and monitor risks and issues related to Change Management execution and facilitate resolution with the project teams.
• Drive proactive change strategies by continuously monitoring industry trends and external forces, assessing their potential impact on organizational operations, and integrating risk mitigation into change initiatives.
• Design and implement adaptive change plans that include contingency strategies for high-impact external risks.

Compliance

• Ensure that all company policies, procedures, programs, and instructions are carried out.
• Be familiar and understand Pru Life UK Compliance Standards.
• Must be fully aware of responsibilities and competent to carry them out to the required standards.
• Must report all compliance matters openly and honestly to their Compliance Officer.

Job Qualifications

• Bachelor’s degree in Business Administration, Information Technology, Statistics, Management Engineering, Industrial Engineering, or other related fields.
• Project Management Certification (preferred but not required).
• ALMI or FLMI (preferred but not required).
• At least 5 years of experience with a unique blend of expertise in project management, change management execution, process engineering, combining data analysis, strategic thinking, and a customer-centric mindset.