Adoption Strategist - APAC

We are seeking an Adoption Strategist to join our team in the APAC region. As an Adoption Strategist, you will design and run programs that drive corporate and mid-market customers to activate their core use case and expand into new ones.

Responsibilities:

• Build and deliver scalable enablement and activation programs that educate customers on best practices
• Develop deep product expertise across the entire ElevenLabs platform
• Proactively audit customer agents' prompts, configurations, and feature setup to identify gaps
• Track and drive key leading and lagging adoption metrics
• Partner with Account Management and CX to deliver targeted adoption and enablement campaigns
• Engage with external implementation partners and internal teams to unify adoption strategy across the customer journey

Requirements:

• 6+ years in adoption, customer/partner enablement, digital CS programs, enterprise growth, or similar role
• Experience with voice AI, TTS, conversational AI, or developer-facing products
• A track record of building adoption-focused programs from the ground up
• Fluency in English and Mandarin

Benefits:

• Innovative culture
• Growth paths
• Learning & development support
• Social travel stipend
• Annual company offsite
• Co-working stipend

Growth Potential:

• Regional Adoption Lead
• Account Management, Digital CX, or Deployment Strategist