Director, Enterprise AI Operations

Forbes is seeking a Director, Enterprise AI Operations to lead the design and execution of AI operations across Forbes.

This is an internal-facing role focused on transforming how teams operate, not building external AI products.

The successful candidate will work closely with executive leadership to execute Forbes's enterprise AI enablement & operational strategy by embedding AI into the core workflows that power Editorial, Audience, Revenue, and internal operations.

Responsibilities:

• AI Operations & Execution
• Execute and operationalize Forbes's internal AI roadmap in partnership with executive leadership.
• Drive implementation of a focused set of high-impact AI initiatives that materially improve workflows and business outcomes.
• Translate strategic priorities into scalable operational programs, processes, and execution plans.
• Ensure AI capabilities are embedded into existing workflows and systems rather than operating as parallel or optional tools.
• Partner closely with Product and Engineering teams to support the successful deployment and integration of AI capabilities across the organization.

• Cross-Functional Enablement & Change Management
• Lead enterprise-wide AI adoption efforts across Editorial, Audience Development, Consumer Revenue, Advertising, and corporate functions.
• Build and scale repeatable enablement systems, training programs, and operational playbooks that drive sustained behavioral change.
• Own change management processes end-to-end, proactively identifying resistance points, gathering feedback, and partnering with department leaders to improve adoption.
• Build and manage an internal AI community of practice to share knowledge, best practices, and workflow innovations across teams.
• Partner with HR and organizational leadership to support workforce readiness and AI literacy initiatives.

• Governance & Operational Discipline
• Support AI governance efforts in partnership with Product, Legal, Editorial Standards, Security, and Privacy teams.
• Help establish operational standards and processes for responsible AI usage, including sourcing, attribution, disclosure, and approved use cases.
• Assist in rationalizing Forbes's AI tooling ecosystem by evaluating usage, overlap, adoption, and business value.
• Partner with leadership on vendor evaluations, implementation planning, and operational rollout of AI tools and platforms.
• Monitor operational and reputational risks associated with AI adoption and escalate concerns proactively.

• Measurement & Business Impact
• Build and maintain operational reporting frameworks and dashboards that track AI adoption, workflow efficiency, time savings, output quality, and business impact.
• Define and measure success based on organizational adoption and measurable operational outcomes.
• Partner with leadership to assess ROI and effectiveness of AI initiatives across teams and workflows.
• Support budget and vendor management processes with a focus on operational efficiency and measurable value creation.

• Communication & Leadership
• Communicate clearly and effectively with senior leadership and cross-functional stakeholders regarding initiative progress, adoption metrics, operational challenges, and business impact.
• Serve as the operational lead for enterprise AI transformation initiatives across the company.
• Lead and develop a high-performing team focused on execution, enablement, and operational excellence.
• Foster strong cross-functional alignment while maintaining focus on organizational outcomes and execution discipline.

The Ideal Candidate:

• 8–12+ years of experience in transformation, operations, product, platform, or program leadership roles.
• Proven track record in building and scaling AI operations functions or enterprise operational programs that changed how teams work.
• Strong change management experience, including driving adoption across large, diverse, and sometimes resistant organizations.
• Experience defining and managing operational standards, workflows, and governance frameworks at scale.
• Experience executing complex cross-functional initiatives with multiple stakeholders and competing priorities.
• Comfortable operating in ambiguous, high-visibility environments with evolving priorities.
• Strong operational and execution instincts, with the ability to translate strategic direction into scalable implementation plans.
• Experience building or scaling internal systems, workflows, enablement programs, or operational platforms.
• Exceptional organizational and stakeholder management skills.
• Hands-on experience applying AI/LLMs to operational workflows, with sharp instincts for where they create value and where they don't.
• Data-driven mindset with experience measuring operational impact and adoption outcomes.
• Fluency in translating complex initiatives into clear operational direction and organizational alignment.
• Comfortable serving as a force multiplier for executive leadership by helping operationalize and scale strategic initiatives across the organization.
• Background in consulting, internal strategy, change management, or operational excellence functions within scaled organizations.
• Experience in digital media, publishing, or content-driven businesses.
• Experience leading enterprise workflow or large-scale operational transformation initiatives.
• Familiarity with personalization systems, content operations, or audience growth mechanics.
• Experience operationalizing AI platforms such as OpenAI, Vertex AI, or similar.
• Experience partnering with Legal, Privacy, Security, or Compliance teams on technology initiatives.
• Experience managing or rationalizing complex SaaS or AI tooling environments.