Description
As a Customer Success Engineer at Adobe, you will act as a designated technical consultant to 5 to 7 customers using Adobe Experience Manager (AEM).
Your main responsibilities will include:
- Implementing and supporting standard deployment methodologies
- Managing custom integrations and bridging communication with clients, third-party providers, and partners
- Focusing on client retention and cultivating future projects to qualify new opportunities
- Developing long-term client relationships and improving your domain expertise
- Providing an outstanding customer experience and assisting clients in growing their usage and adoption of Adobe products
- Working closely with Sales Executives and other team members to ensure mutual objectives are met
- Communicating consistently with clients throughout the contract lifecycle
- Coordinating customer support and managing professional services requests
- Collaborating with Adobe's AEM, Connect, LiveCycle, and other teams to develop new AMIs and deployments
- Developing procedures and routines to implement and improve autoscaling capabilities
- Demonstrating Amazon and Azure cloud services and advanced Adobe Command/Control systems
- Supporting upgrade systems for enterprise customers
- Collaborating with teams to provision, customize, monitor, balance, and upgrade cloud-hosted Enterprise offerings
To succeed in this role, you will need:
- Previous experience with cloud hosting, including Microsoft Azure and AWS cloud infrastructure
- A solid understanding of Linux, Windows Server, and Java systems
- Experience with long-term operation, monitoring, and upgrading of Enterprise software
- Experience troubleshooting and operating Adobe AEM in an enterprise environment
- Front-end experience, preferably with JavaScript knowledge; CSS is a plus
- Excellent work ethic and leadership skills
- Proven track record of successfully managing client relationships and technical projects
- Ambitious, collaborative, very responsible, and passionate about exceeding client expectations
- Excellent social, presentation, and interpersonal skills
- Ability to adapt to change and excel in high-stress situations
The expected pay range for this position is 222,000 RON - 321,000 RON annually.
In addition to the salary, we offer a range of inclusive benefits to support you and your family.