Senior Specialist, Accounts Receivable

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love.

The Qualtrics Finance Team is looking for a Senior Specialist, Accounts Receivable to leverage their financial knowledge and love of customer experience to add value to the organization.

Responsibilities

• Collaborate effectively across sales, operations, and accounting teams to ensure a seamless billing and renewal process.
• Accurately manage and issue invoices, supporting timely and precise financial reporting.
• Solve complex challenges to enhance the overall sales and renewal cycle experience.
• Support financial forecasting by maintaining data accuracy and providing insightful reporting.
• Drive efficiency and contribute to projects that strengthen the Finance organization.

Things You'll Do

• Manage a collections portfolio of customer invoices
• Facilitate a smooth process for clients to pay for their licenses
• Manage emails and cases requested by the sales organization and customers
• Partner with sales representatives who close deals to obtain purchase orders
• Work with team leads and managers to address process gaps or inefficiencies and drive improvements
• Collaborate closely and cross-functionally with other teams and departments
• Support the training of new team members
• Follow Qualtrics processes and use application tools available in NetSuite/Salesforce
• Support Ad-hoc queries and contribute to projects
• Support requests from external and internal auditors

Requirements

• 1-2 years of experience in Accounts Receivable, Collections, or a related field
• Proven ability to influence stakeholders
• Proven ability to deliver hard savings, build strong provider relations, and drive change
• Bachelor's degree required, preferably with a degree in Finance, Accounting, Business Administration, or a related field

Analytical Skills

• Solid problem-solving and analytical abilities to review sales opportunities, contracts, and quotes accurately.
• Financial Knowledge: Understanding of finance processes and ability to manage the collections cycle for new business.
• Data Management: Competency in managing finance cases, handling key performance indicators, and participating in the monthly close process.

Benefits

• Competitive salary, performance bonuses, and savings investment account.
• Quarterly reimbursement for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and more.
• Monthly allowances.
• Worldwide and diverse community that enjoys helping each other.
• Abundant learning opportunities.
• The opportunity to build a strong Shared Services Center in a fast-growth tech company.

Hybrid Work Model

• Gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader.
• Work where you want, owning the integration of work and life, for the rest of the week.