Senior Presales Engineer

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

As a Senior Presales Engineer on Twilio's Regulated Verticals Communications team, you'll partner with Account Executives to execute pre-sales activities, help customers achieve success, and establish yourself as a trusted advisor.

Responsibilities:

• Partner with Account Executives to execute pre-sales activities, including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations, and enablement sessions.
• Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio's APIs.
• Establish yourself as a trusted advisor to customers, taking the lead on understanding customer technical pains through discovery to design, demonstrate, and present innovative solutions that solve business challenges.
• Build and present highly interactive, complex, and engaging customer product demonstrations to showcase Twilio's Communications Products.
• Be hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success.
• Take the initiative to identify and solve problems for the customer and within the organization.
• Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations.

Qualifications:

• 5+ years pre-sales experience selling complex, technical products or 6+ years of professional experience supporting technical products coupled with customer-facing experience.
• Excellent communicator and presenter able to gain audience confidence.
• Engaging storyteller, able to gain audience confidence and communicate complex topics to multiple levels of audience.
• Ability to build a deep understanding of a customer's communications needs and guide them to a technical solution.
• Previous software development experience or working knowledge in one or more of the following areas: cloud platforms, telecom, SIP, contact center, security.

Benefits:

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• Retirement savings program
• Commissions

Location: Remote - US (not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC)

Travel: Approximately 10% travel anticipated