Description
Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets.
By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly.
The Operations team is the backbone of Brex's mission to power businesses through its Intelligent Finance Platform.
What You'll Do
As a Manager, Accounting Servicing, Operations, you will oversee a team responsible for managing Brex accounts after they're live, including money applied against statement balances, billing terms changes, auto-pay management, and credit performance reporting.
Your responsibilities will include:
- Coaching and developing a team of servicing specialists
- Setting and defending SLAs, quality bars, and capacity models across workflows
- Defining operational reporting cadences and measures to make staffing and prioritization decisions
- Writing and maintaining SOPs, QA sampling, and maker-checker controls
- Being the escalation path for high-dollar, time-critical, and legally sensitive cases
- Owning the automation roadmap for the team
Requirements
- 5+ years in financial services or fintech operations, including 2+ years managing people directly
- Hands-on ownership of a servicing, billing, payment, or credit operations queue
- A track record of process improvement
- Experience being the operational counterpart to Product and Engineering
- Data fluency
- Sound judgment under ambiguity and strong written communication
Bonus Points
- Direct credit bureau furnisher experience
- Commercial card, charge card, or business lending servicing background
- Working knowledge of wire and ACH mechanics
- Rewards or loyalty operations experience
- Experience configuring a company as a vendor or payee in AP and procurement platforms
Compensation
The expected salary range for this role is $105,600 - $132,000.