Description
We're the world's leading consumer healthcare platform, supporting millions of patients across the US, Australia, the UK, Germany, Japan, Spain and Canada.
We're driven by the belief that good health should last a lifetime, and that to get there we need to deliver the personalised, high quality and empathetic care that the traditional system cannot support.
You'll partner with our care teams of prescribers, nurses, health coaches, pharmacists and dietitians to support patients across preventative health, weight management and specific women's and men's health conditions.
We joined Hims & Hers so that you can do all of the above on a bigger scale, with more ambition, a stronger global brand and the resources to deliver care to patients in dozens of countries.
About the role (What you’ll be doing)
The Medical Support Associate will play a vital role working alongside doctors, nurses and pharmacists to triage, assess and support patients through their treatment.
Your responsibilities may include:
- Providing medical support to patients with a range of conditions, primarily via email
- Triaging, assessing, and supporting patients: Evaluating the severity of patients' medical side effects and enquiries, providing appropriate assistance and information and escalating where appropriate
- Ensuring timely and accurate responses: Responding to patients promptly, delivering accurate medical information and advice while adhering to safety and quality standards
- Maintaining patient safety: Taking necessary precautions to ensure patient safety, especially when addressing medical concerns and side effects
- Initiating communication based on tracker information: Monitoring patient progress through tracking data and reaching out to patients as needed to provide support to increase treatment adherence
- Providing internal support for medical support initiatives that focus on access and success of patient treatment plans
- Proactive Outreach to Patients: Engaging in activities aimed at supporting patients' adherence to treatment plans through proactive communication
- Preparing and managing communication with general practitioners to support patient care
- Coordinating with pharmacies to ensure accurate and timely medication delivery and information exchange
- Conducting regular reviews of patient progress and treatment plans to ensure continued adherence and effectiveness under the guidance from the Sydney medical team
- Sharing patient insights with the clinical services team and wider business
About you (Who you are)
- Registered Nurse with 2+ years post-registration experience in the healthcare industry
- Excellent writing skills, with the ability to communicate clearly, concisely, and in a patient-friendly manner via email
- Comfortable working in a fast-paced environment, collaborating effectively with team members, and adept at handling frequent interruptions and adapting to changes in workload and schedule
- Task-oriented mindset with meticulous attention to detail, ensuring adherence to processes with precision
- Working hours and schedule: As part of supporting our Australian patients, you’ll work a rotational schedule covering day, mid, and night shifts, depending on patient and operational requirements. Each shift is nine hours, and weekend coverage is also shared across the team on a rotational basis to keep schedules fair and balanced
Why you should join Euc
- Our teams are incredibly passionate - Our talent bar is high and our work ethic is strong. You’ll get to stretch yourself every day and work amongst people who care deeply about our patients. You’ll be given autonomy to tackle interesting problems and receive regular feedback from a supportive team
- We’ll have your back when you need us the most - You’ll be able to lean on a range of leave offerings to support you when needed from Day 1, this includes: sick, maternal/paternal, compassionate, and vacation leave. Personal health days leave and budget to encourage you to take care of your well-being. A reliable health insurance provider accredited by major hospitals, clinics, and diagnostic centers nationwide, plus coverage of up to two dependents. Standard employer share for statutory benefits (SSS, PhilHealth, and HDMF), and 13th month pay. Also, transportation allowance to support your expenses when reporting to our Makati office
- We will invest in your career - You’ll get access to an annual professional development budget and additional leave credits, mentors and buddies to ensure that you have the support you need to level up. You can expect regular performance and pay reviews as your career grows
- We move at incredible speed - You’ll work with team mates who build in the open by sharing their work freely, this helps us learn and iterate quickly so we can deliver high quality outcomes faster than our competitors