Relay Account Support Specialist

Amazon Transportation Services (ATS) is seeking a Relay Account Support Specialist to join the Carrier Services team. You will resolve transportation-related cases submitted by carrier partners, reviewing case details, gathering and analyzing data from multiple sources, and verifying critical information to make informed decisions.

Key responsibilities:

• Manage and resolve cases submitted by carrier partners, ensuring accurate and timely completion of the onboarding process
• Track case progress through various systems, providing timely updates and proper documentation of outcomes
• Prioritize tasks effectively to manage multiple cases simultaneously, meeting deadlines and business-critical timelines
• Escalate complex issues to relevant stakeholders

Basic qualifications:

• 1+ year of experience working with computers and Microsoft Office (Outlook, Word, Excel)
• High school or equivalent diploma
• Ability to work 40 hours/week, with potential overtime
• Must be 18 years of age or older

Preferred qualifications:

• Experience pulling and reporting data from numerous databases using Excel, Access, SQL, or other data management systems