Supervisor, IT Support

SpaceXAI seeks a Supervisor, IT Support to manage a team of IT Services Technicians. The ideal candidate will be flexible, self-motivated, and able to flourish in a fast-paced environment.

Responsibilities

• Recruit, train, and evaluate IT Services technicians.
• Delegate tasks and develop work schedules.
• Monitor ticket queues for quality assurance.
• Resolve difficult issues and identify root causes.
• Collaborate with management to plan and execute projects.
• Provide reports on IT technician activities and performance.
• Resolve, route, or escalate service requests.
• Identify processes for improvement.
• Participate in IT Services supply chain and inventory management.
• Build relationships with 3rd party vendors.

Basic Qualifications

• Minimum 3+ years' experience in a corporate IT Helpdesk and/or desktop support environment.

Preferred Skills and Experience

• Understanding of Windows and Mac operating systems and applications.
• Strong hardware and software troubleshooting.
• Excellent customer service skills.
• Organizational skills.
• Experience with standard client applications.
• Ability to communicate complex concepts clearly.
• Professional, self-motivated, and resourceful.
• Ability to prioritize and adapt in a fast-paced environment.
• Follow-through and documentation skills.
• Hands-on approach and management style.

Additional Requirements

• Willingness to travel.
• Flexibility to work extended hours or weekends.
• Ability to lift up to 25 lbs.

Compensation and Benefits

$91,800 - $137,700 USD

Base salary is part of our total rewards package, which includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various discounts and perks.