Legal Director, Contracts

The Role

You will join Carta's Carta Law Contracts team, specifically within the Contracts – North Americas function. Your primary responsibility will be to lead a group of client accounts and the lawyers who serve them, reporting to the Regional Managing Director. You will be accountable for the quality, speed, and growth of that portfolio.

Key Responsibilities

Oversight & Quality

• Supervise all client accounts in your group for quality, service levels, and performance.
• Act as the final decision-maker on complex escalations or performance issues beyond Managing Lawyer (ML) authority.
• Drive holistic playbook reviews across the team.
• Own client onboarding and conversion; liaise with Customer Success (CS) to identify blockers.
• Uphold the culture and vision set by Carta Law and keep the team aligned.
• Manage lawyer and client allocation across accounts, with Managing Director oversight.

Finance

• Ensure billing information in the Carta Law app is accurate.
• Provide delivery inputs into forecasting models, such as productivity assumptions.
• Keep team productivity aligned with agreed forecast assumptions.
• Manage revenue for your accounts: convert demand to output, flag demand slowdowns or spikes to Customer Success, and approve one-off discounts and special pricing.

Growth

• Participate in sales pitches.
• Surface frontline client insights to guide sales targeting and priorities.

Tech & Product

• Identify opportunities for tech enablement and automation across the team.
• Contribute delivery insights to tech R&D workshops.
• Drive adoption of new tech, ensure training is completed, and guide how the team approaches tasks.

Client Relations

• Own client onboarding and conversion for clients.
• Liaise with and delegate responsibility to Managing Lawyers as appropriate.
• Be responsible for the health of the clients assigned to you.

HR & People

• Manage and coach lawyers: performance reviews, development plans, expense approval, and annual leave.
• Provide input to the Training team on onboarding and ongoing training topics.
• Support training on playbooks and client standards.
• Manage resourcing and hiring demand for lawyer roles; conduct end-of-probation reviews.
• Lead interviews for lawyer-level hires.
• Handle internal escalations on lawyer conduct and performance.
• Monitor team utilisation, wellbeing, and morale.

Requirements

• Qualified attorney in a relevant jurisdiction, 5+PQE.
• Based in one of our Canadian or US offices.
• Contracts expertise & knowledge: deep knowledge of commercial contracts across all contracts documents product types offered.
• People management & coaching: strong coaching instinct; ability to develop lawyers, balance performance across multiple teams, and build team capability.
• Commercial awareness: financial literacy to interpret P&L drivers, optimise efficiency, and flag commercial risks upward.
• Client & escalation management: confidence to own and resolve complex client escalations independently.
• Analytical & critical thinking: ability to dissect complex requests, interrogate data on team performance, and draw sound conclusions under ambiguity.
• Operational leadership: process discipline to hold teams accountable to quality, SLAs, and output standards.
• Problem-solving: works on issues requiring deep knowledge of organisational objectives; establishes and assures adherence to budgets, schedules, and performance expectations.
• Leading by example: demonstrates Carta operating values through consistent kindness, respect, and inclusive leadership.