Senior Account Manager

Job Overview

As a Senior Account Manager at AI Acquisition, you will be the key person between clients and the outcome. You will own a portfolio of clients who are building real businesses with AI Acquisition's support. Your main goal is to diagnose clients' current situations, identify obstacles, manage expectations, and drive them toward commercial results.

Responsibilities

• Manage a portfolio of active clients across different stages: onboarding, growth, scale, and at-risk
• Conduct growth workshops, intro calls, and regular check-ins
• Manage client expectations and frame realistic goals
• Diagnose issues preventing clients from achieving results
• Understand marketing, sales, offer development, and fulfillment to have meaningful conversations with clients
• Work directly with clients on Zoom, Slack, and through internal systems
• Collaborate with the broader CS, delivery, and onboarding teams

Requirements

• 4+ years in a client-facing account management, CSM, or business consulting role
• Experience consulting business owners on starting, growing, or scaling a business
• Understanding of B2B lead generation mechanics: Meta ads, cold email campaigns, funnels, and their connection to client revenue
• Comfortable with money conversations and reading specific contracts
• Ability to manage difficult client conversations with composure
• Proactive problem-solving approach
• Confidence on camera and during calls
• Experience working in a startup, agency, or fast-moving environment
• Comfortable with AI tools

What Success Looks Like

• Clients are progressing and achieving milestones
• Escalations are resolved without reaching higher management levels
• Identification of upsell opportunities
• Clients at risk are flagged before requesting a refund
• Accurate auditing of new business books
• Clean and current documentation
• Adoption of new tools and processes

Benefits

• Direct access to founders
• Real growth path
• Exposure to AI-led systems and tools
• Performance-based compensation
• Autonomy and ownership
• High-performance team environment