Description
The Listing Systems Team at HKEX is looking for a motivated and energetic Senior System Analyst to join our team. You will participate in the full software development lifecycle, including solution design, development, testing, deployment, and production support of PEGA-based applications supporting HKEX's Listing Department.
Responsibilities:
- Analyse, design, develop, and support PEGA workflow and case management solutions for HKEX Listing business processes.
- Collaborate with stakeholders to gather requirements, analyse business processes, and design workflow solutions that enhance operational efficiency and regulatory compliance.
- Drive solution design reviews and ensure PEGA applications comply with enterprise architecture, security, resiliency, and performance requirements.
- Coordinate development, testing, deployment, and production support activities across internal teams and external vendors.
- Manage application releases, change requests, defect fixes, and production incidents, ensuring service levels and business expectations are met.
- Conduct root cause analysis for production issues and implement corrective and preventive measures to improve system stability and reliability.
- Define and execute testing strategies covering functional, integration, performance, resilience, and disaster recovery requirements.
- Support system enhancements and technology upgrades, including platform modernization, infrastructure changes, and application optimizations.
- Maintain comprehensive technical documentation and ensure knowledge transfer to support and operations teams.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related discipline.
- Minimum 8 years of experience in software development, implementation, and support of enterprise-scale business applications, preferably within financial services or other regulated industries.
- Hands-on experience in PEGA application development, case management, and enterprise application support.
- Strong understanding of the full software development lifecycle, including requirements analysis, design, development, testing, deployment, and production support.
- Proven experience in incident management, problem resolution, root cause analysis, and production support for business-critical systems.
- Solid knowledge of relational databases, including SQL Server, with experience in database troubleshooting, query optimization, and performance tuning.
- Experience integrating applications with external systems and services, with a good understanding of enterprise application architecture and system design principles.
- Strong analytical, problem-solving, and troubleshooting skills, with the ability to identify issues and deliver effective solutions in a timely manner.
- Experience working in Agile development environments and using collaboration tools such as Jira, Confluence, and source code management platforms.
- Ability to work closely with business users, project teams, and vendors to gather requirements, coordinate deliverables, and ensure successful project execution.
- Self-motivated and proactive team player with strong ownership, able to work independently while contributing effectively within a collaborative team environment.
- Good communication and interpersonal skills, with the ability to explain technical concepts to both technical and non-technical stakeholders.
- Professional certifications in PEGA (CSA, CSSA) and PMP certification would be an advantage.
- Experience in stock exchange, financial market, regulatory, or workflow-intensive systems would be highly desirable.
- Proficiency in both written and spoken English and Chinese (Putonghua).